FAQ

When will my essay be returned?
If you use EssayJolt Online, you'll receive a critique within two business days.

How can I pay?
You can pay by check or with a credit card online through Google Checkout (learn more by clicking on the link). Please contact us at contact@essayjolt.com to find out how to pay by check. Please note that clients are responsible for all fees we incur from attempting to cash a check you send us.

Are my essay and payment information transmitted securely?
Yes. To protect the security of the information you give us when you order online, EssayJolt.com uses Secure Sockets Layer (SSL) technology. SSL encrypts your information so that no one other than EssayJolt.com will be able to decode it. SSL establishes a secure connection between your computer and our computers, and that connection remains secure until you complete or cancel an order.

How will you know if your connection is secure? Simply check the lower left corner of your browser window after you access the server. If you see a closed lock or an unbroken key (depending on what browser you are using), SSL is working.

What if I'd like to cancel my order?
You may cancel your order (and receive a full refund) in the first 12 hours after submission, with no questions asked by emailing contact@essayjolt.com.

What if I'm unhappy with the service?
We strive to amicably resolve all disputes. If you're unhappy with the service you have received, please let us know so that we can address your concerns. We will renegotiate your bill if we have not delivered our service as promised or advertised. Email contact@essayjolt.com for all customer service issues.

What is your privacy policy?
Our business is committed to protecting your privacy. The personal information you submit to our site will not be shared, sold, or disclosed to third parties for marketing purposes. This information includes, but is not limited to, your email address. All our mailings conform to an opt-in policy, which means you have to elect to receive information from us. We will never send you unsolicited email.

How can I contact you?
Emailing contact@essayjolt.com is the best way to reach us, but you can also contact us via the following:

EssayJolt
1308 Centennial Ave. #243
Piscataway, NJ 08854
(917) 575-3165


Please feel free to email us at contact@essayjolt.com with any questions not answered in this FAQ.

 

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